Ask The Experts

Where we are managing on your behalf, tenants will inform us of any issues and we will get one of our approved contractors to visit and make recommendations. If the job is extensive, then we will provide three quotations for you to choose from. Our contractors are subject to strict standards and turnaround times to ensure both tenant and landlord satisfaction. We will deduct any costs for works from the monthly rent. In the event of an emergency that occurs out of hours, we have a 24hr contact line that tenants can call and contractors will be sent to secure/deal with the emergency and report on any further action that is required.

Yes, we would normally expect a set of keys for each tenant as well as a full set for us to hold at our property management office. 

We take 5 weeks rent as deposit to be used against any damages/dilapidation at the end of a tenancy. This is the maximum that is allowed under the current laws. We also offer Zero Deposit options to tenants, who can purchase an insurance policy which saves them locking in a 5 week deposit for many years. This policy offers 6 weeks rent to be used in the event of any damages.  All tenants that take out this policy still have to pass our referencing and affordability checks as if they were paying a cash deposit.